Terms of use

PawSphere Technologies Private Limited operates a platform that connects pet owners with independent veterinary clinics, grooming salons, boarding facilities, trainers and retailers in India. We are an electronic commerce operator as defined in Section 2(45) of the CGST Act.

The provider supplies the service to you. PawSphere supplies a marketplace facilitation service to the provider. That distinction is not a technicality — it determines who is responsible for the care delivered, who raises which invoice, and who carries which tax liability.

Verifying the documents a provider submits before they can appear in search, and re-checking licence validity on an ongoing basis. Taking payment securely, issuing correct invoices, and settling providers accurately. Holding a booking you have paid for, and refunding you per the policy that was shown to you before you paid.

We are not responsible for clinical decisions, treatment outcomes, or the standard of care delivered at a provider's premises. Those rest with the registered professional who delivers them.

Give accurate information about your pet. A wrong weight or a missed allergy is a clinical risk, not an administrative one.

Turn up, or cancel in time. Repeated no-shows or cancellations inside the free window trigger the abuse controls described in our refunds policy.

Keep conversations and payments on the platform. If you transact off-platform you lose your cancellation protection and your route to a dispute, and we cannot help you.

Only an owner with a completed booking may write a review, within 30 days, once per booking. Providers may reply publicly once, and may flag a review for our attention, but can never delete one.

We hold reviews for a person to read when an automated check finds profanity, personal data or a medical claim. We do not remove reviews because a provider dislikes them.

We do not facilitate the sale of live animals or operate breeder listings. We do not give medical advice. We do not offer credit, EMI or lending. We do not operate a delivery fleet. Adoption, when it arrives, will carry no payment functionality whatsoever — advance-fee adoption fraud is a documented pattern in India and we will not provide the rail for it.